Hiscox & Reinfer: Pioneering process automation to reduce costs and elevate broker experience

Learn how Hiscox are using communications mining and auto-triage to identify and automate repetitive tasks. Driving faster resolution time, improved broker experience and significant FTE savings.

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“We completely shifted our collective mind set on what productivity looks like. People used to think it was defined by how many tasks they completed in a day. Now, they see it a show much value they add in a day.”

Sarah Leach, Head of Broker Operation

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