Hiscox & Reinfer: Pioneering process automation to reduce costs and elevate broker experience

Learn how Hiscox are using communications mining and auto-triage to identify and automate repetitive tasks. Driving faster resolution time, improved broker experience and significant FTE savings.


Read the Hiscox Communications Mining story

“We completely shifted our collective mind set on what productivity looks like. People used to think it was defined by how many tasks they completed in a day. Now, they see it a show much value they add in a day.”

Sarah Leach, Head of Broker Operation

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